Support Policy

Product Support Channels

IPCOnline only provides product related support via our HelpDeskKnowledgebase, & Tutorials. We will not provide any support via e-mail, Facebook, or Twitter. We do not offer phone support.

We may request you to e-mail us your login details when needed, in which case we will communicate via e-mail to protect your confidential & secure details. For any IPCOnline account issues, or if you have trouble purchasing please contact us via e-mail here.

Support Hours

Our general support hours are Monday to Friday, 09:00 to 17:00 (GMT-5). During this time, we can generally provide feedback on any support queries within 12 – 24 hours, whilst we will also commit to answer any queries outside of these hours within 36 hours.

Extent of our support

We only cover support for our web application, and can’t give general real estate investing support that isn’t related to our product. For general real estate investing support please contact your lawyer or accountant for legal advice.

Bug Fixing

It is our commitment to fix all product bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours.